Customer Retention & User Experience

We update the processes behind your business so you can focus on the people.

CRUX is a consulting practice that audits how your business actually runs, fixes the one thing costing you the most time, and builds the CRM and automation systems to keep it that way.

See How It Works
What CRUX Does

Four ways we get your business out of its own way.

01 — Audit

Process audit

A full look at how work actually moves through your business, and where it breaks down or wastes time.

02 — Migrate

Platform migration

If you're on the wrong tool or still using spreadsheets, we move you to the right CRM — clean data, no lost history.

03 — Build

CRM & automations

Pipelines, custom fields, and automations built around how your business actually runs.

04 — Manage

Ongoing care

Monthly maintenance and optimization, so the system keeps working as your business changes.

Process

From messy inbox to running system in four steps.

01

Audit

We map how leads and clients move through your business today, and flag exactly where things break down.

02

Recommend

You get a clear plan: optimize what you have, or migrate to a CRM that actually fits how you work.

03

Build & migrate

We set up your CRM, pipelines, and automations — moving existing data over cleanly if you're switching platforms.

04

Launch & manage

We test it against real scenarios, get your team using it, and stay on for ongoing support if you'd like.

Pricing

Standardized rates. No custom quotes.

Light Lift $650

Single pipeline, minimal automation. Best for a straightforward setup with one clear process to fix.

  • 1 pipeline, up to 2 automations
  • Kickoff + delivery call
  • 1 revision round · 1–2 week timeline
  • Recorded training walkthrough
Heavy Lift $1,800

Multi-stage pipeline, moderate automation. Best for businesses juggling more than one process at once.

  • Up to 3 pipelines, up to 6 automations
  • 1–2 integrations included
  • Weekly check-in calls
  • 2 revision rounds · 3–4 week timeline
  • Live walkthrough + recording
Full Build $3,800

Complex, multi-pipeline operations. Best for businesses ready for a complete systems overhaul.

  • Unlimited pipelines, 7+ automations
  • Up to 4 integrations included
  • Biweekly calls + async access
  • 3 revision rounds · 5–8 week timeline
  • Live team training session
Monthly Retainer · 3-Month Minimum
Maintain $300/mo

For systems that run themselves. Light-touch monitoring and minor tweaks only.

  • Monthly async report + optional call
  • 3 business day response time
  • Basic error monitoring
Manage $650/mo

For actively evolving CRMs that need regular attention and new automations.

  • Biweekly check-in calls
  • Up to 2 new automations per month
  • 1–2 business day response time
  • Full monitoring + fixes
Grow $1,300/mo

Full strategy partnership for businesses scaling fast.

  • Weekly check-in calls
  • Unlimited automations within scope
  • Same/next business day response
  • Full monitoring + proactive optimization

Introductory pricing as a new practice — current clients are grandfathered at their contracted rate.

Let's find out where your process is costing you.

Reach out and I'll follow up within 1 business day to see if we're a fit.

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CRUX Consulting — Customer Retention & User Experience
CRUX Consulting is a division of BriDezel LLC.